MI Window - Casement mechanism slips/skips won't close

A quick learner from Cedar Falls, IA says:
October 3, 2023
Greetings. I recently moved into a house with a window from MI Windows & Doors. The window won't shut all the way; when it's almost closed, the crank mechanism starts to slip/skip, leaving the window cracked open. I'd like to replace/repair the crank mechanism. I've attached a picture of the crank as well as what labels I could find on the window. Can you help me repair or replace this mechanism?
Thumbnail of the uploaded file named unnamed.jpg
Thumbnail of the uploaded file named unnamed.jpg
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Casey from SWISCO responded:
October 4, 2023

Hello,

I would recommend starting by looking over the two operator pairs related on this page. The determining factor would be the length of the arm that attaches to the bottom of the window sash. Take a look to see if one of these might work for your repair. Thank you! 

Dimensions for 39-014
Dimensions for 39-014

Additional information for 39-014
Additional information for 39-014

Detail of 39-014
Detail of 39-014

Dimensions for 39-028e
Dimensions for 39-028e
A quick learner from Cedar Falls, IA says:
October 8, 2023
Thanks, Casey! After some inspection, 39-014 looks to be exactly what I need. I just ordered one and will get it installed. If you don't hear anything back from me, assume everything went well.
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Casey from SWISCO responded:
October 9, 2023

That's great! Hopefully, everything will go smoothly but feel free to reach out if you have any other questions. 
Casement Window Operator, 13-1/2" Arm
Casement Window Operator, 13-1/2" Arm
39-013
$20.70
Casement Window Operator, 13-1/2" Arm
Casement Window Operator, 13-1/2" Arm
39-014
$20.70
Ellipse Style Single Arm Operator, 9-1/2"
Ellipse Style Single Arm Operator, 9-1/2"
39-027E
$20.70
Ellipse Style Single Arm Operator, 9-1/2"
Ellipse Style Single Arm Operator, 9-1/2"
39-028E
$20.70
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