Milgard window hook

A home owner from Los Angeles says:
December 1, 2023
One of these handles doesn't keep the window closed anymore (the window stays slightly open), can I change the handle?
Thanks
Thumbnail of the uploaded file named IMG_7110.jpg
Profile picture of Lauren
Lauren from SWISCO responded:
December 4, 2023

Hello, thank you for posting,

Please start by reviewing the style of the 38-005 or 38-078 locks. I cannot confirm from the picture while installed exactly which style you have. Please review and compare dimensions and let us know what you think! 
Truth Hardware Locking Handle, 2-3/8"
Truth Hardware Locking Handle, 2-3/8"
38-005
$14.25
Truth Hardware Casement Lock, 2-3/8"
Truth Hardware Casement Lock, 2-3/8"
38-078
$15.45
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.