Need Replacement Balance

A home owner from Santa Barbara, CA says:

October 5, 2023

Hi. We have a single hung aluminum Jeld-Wen window that needs a new balance. The code on the side says 1620. The little plastic tab broke. Any idea which one we need? It's 17" long x 1/2". Thanks!

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Emily from SWISCO responded:

October 6, 2023

Hello!

I recommend either our S380-17 or S385-17. The best match will depend on the depth of the bottom fitting as shown below. You will also need the 1620 strength option. Let me know if you have any questions!

Comparison of the S380 and S385 balance shoes.

A home owner from Santa Barbara, CA says:

October 6, 2023

Thank you for the quick response! The balance top (plastic clip) shown in S380 is a bit different from the one on ours. Ours is squared off and the one on S380 is angled. See photos attached of the one we are replacing. Do you see that being an issue?

Thank you!!!

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Emily from SWISCO responded:

October 6, 2023

No, I don't think it will be. Your top fitting is likely just an older version of ours.

A home owner from Santa Barbara, CA says:

October 6, 2023

OK! Thank you so very much!

Emily from SWISCO responded:

October 6, 2023

My pleasure. Best of luck with the repair, I'll be here if you need anything else!

17" Series 380 Channel Balance

S380-17

$9.34

17" Series 385 Channel Balance

S385-17

$9.34

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