Need assistance finding replacement parts- balances?

A home owner from West Jefferson, Ohio says:
March 28, 2020
Hi, I believe these are called silver line windows and are approximately 12 years old. Last fall one window had problems, then another. I think they are called balances. It appears a small metal tab or hook that attaches to the window frame has broken. I have a total of 4 broken on three different windows. The one stamped with "24-5" "R0 BSIN" measure 25 inches long. The one stamped " 26-5" " "RV BSIN" measures 27 inches. Also there is a "shoe?" that to be window tilts in on that I believe attaches to the metal balance. Finally, the latches used to release the window to tilt in are not working very well and a couple are in need of replace. I can provide more pictures if needed. I was only allowed to attach 5 at this point. I am pretty handy but have limited knowledge with windows. Thanks for your help!!
Thumbnail of the uploaded file named A2FCFCFF-B3B5-4972-A907-7E7BB7EC6398.jpeg
Thumbnail of the uploaded file named FD4759B3-F0F4-45F6-8782-E602E8474164.jpeg
Thumbnail of the uploaded file named 8F5733EC-B322-4527-B2D7-7789159C6148.jpeg
Thumbnail of the uploaded file named 1783D1B9-973E-46C1-940E-077EE8DAE3B0.jpeg
Thumbnail of the uploaded file named 45A3212E-667C-4674-988D-9B1A316EC7F9.jpeg
Profile picture of Casey
Casey from SWISCO responded:
March 30, 2020

I am confident we can help you locate the replacement pieces needed. Before we start, we'd like to see an additional photo showing the complete balance. You also mentioned a possible replacement pivot shoe and tilt latch. We will need to see photos of those pieces as well, with detailed measurements in order to make suggestions on replacement pieces. Once we have everything we need from you, we can get started.  
A home owner from West Jefferson, Ohio says:
March 31, 2020
If you need more detailed pictures let me know. The white tilt out latch measures 2 5/16" for the rectangular body and 2 5/8" wide overall.

The "shoe" slides up and down on the window track and allows the window to tilt inward when unlatched. The shoe is supposed to be attached to the bottom of the metal balance to raise the window.
The top of the balance is supposed to have a metal tab that screws to the window frame. This is also broken. I can send additional photos if needed.
Thumbnail of the uploaded file named E9483512-6878-4CA6-8830-854A279BAF95.jpeg
Thumbnail of the uploaded file named 0037BC08-31D1-443B-9321-0B0D8FEC6B66.jpeg
Thumbnail of the uploaded file named DEDDE7F5-AECB-4A91-BE4F-1C0B823B65BD.jpeg
Thumbnail of the uploaded file named 17C807BB-9154-4E6E-84B4-036252199B53.jpeg
Thumbnail of the uploaded file named 206BEE68-541A-4FED-9A4C-504ACD426A26.jpeg
A home owner from West Jefferson, Ohio says:
March 31, 2020
Additional photos of the top of the balance with the broken metal tab and the other price still screwed to the window frame/ track.
Thumbnail of the uploaded file named 0F9CA197-A91B-493A-8D87-407A9EE1E3BF.jpeg
Thumbnail of the uploaded file named 34DCE1DB-7942-40A3-A034-4974E0E50EF3.jpeg
Profile picture of Casey
Casey from SWISCO responded:
April 1, 2020

Thank you for your photos. Our S795-25 and S795-27 channel balances should work in place of your existing balances. These can be used with the 15-195B T-lock balance shoe. Since your stamping does not correspond to any of our options, you will need to weigh your sash on a scale and refer back to the sash weight chart listed on the product pages. Lastly, for your latches, start with taking a look at our 26-243 and 26-244. See if your measurements match up with ours.
25" Series 795 Channel Balance
25" Series 795 Channel Balance
S795-25
$13.45
27" Series 795 Channel Balance
27" Series 795 Channel Balance
S795-27
$13.61
1-1/4" T-Lock Balance Shoe, Open Cam
1-1/4" T-Lock Balance Shoe, Open Cam
15-195B
$1.97
Tilt Window Latch, Right Hand
Tilt Window Latch, Right Hand
26-244
$2.70
Tilt Window Latch, Left Hand
Tilt Window Latch, Left Hand
26-243
$2.70
How to Install a T-Lock Shoe on a Channel Balance
How to Install a T-Lock Shoe on a Channel Balance
VIDEO
WATCH >
How to Convert a Crossbow Balance to a Channel Balance
How to Convert a Crossbow Balance to a Channel Balance
VIDEO
WATCH >
How to install the 26-200 Screw Plug
How to install the 26-200 Screw Plug
VIDEO
WATCH >
How to Replace a Window Tilt Latch
How to Replace a Window Tilt Latch
VIDEO
WATCH >
How to Replace Damaged Pivot bars
How to Replace Damaged Pivot bars
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Modifying the Series 795 Balance
Modifying the Series 795 Balance
GUIDE
READ >
Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
GUIDE
READ >
Styles of Tilt Window Latches
Styles of Tilt Window Latches
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.