Need assistance with part number

A quick learner from San Jose says:
1/2 thickness
26 inches metal part or 27 inches including plastic
It is non tilt window.
Thumbnail of the uploaded file named Wingless Balance Shoe
Thumbnail of the uploaded file named Wingless Bottom Shoe
Thumbnail of the uploaded file named Wingless Balance Guide
Thumbnail of the uploaded file named Wingless Top Guide
Thumbnail of the uploaded file named 25DS54L balance stamp
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Jasmine from SWISCO responded:

Hello,

Thanks for reaching out! Your 26" channel balance is either the Series 351 Channel Balance with a 1" shoe or the Series 390 with a 1-1/8" shoe. To determine which series you have, you'll need to confirm the measurement for the depth of your bottom shoe.

Comparison of the S351 and S390 balance shoes.
Comparison of the S351 and S390 balance shoes.

Since your balance is stamped with a 25DS54L, it is likely, your sash weighs 54lbs. That said, this will need to be a custom made assembly. I would suggest double checking the sash weight to confirm before we move forward. Especially since custom assemblies are non-refundable and cannot be returned.

I will also need to know the exact number of balances you intend to purchase. There is an order minimum of (2) balances per custom order.

Please let me know if you have any questions in the meantime.

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