I recently made an order from swisco, so that I can replace the bottom track and roller assembly of my mirror closet. However, I'm not able to remove the mirror closet so that I can perform this replacement. I'm able to detach the bottom rollers from the bottom track, but I can't get the top nylon guide off the top track. I know the top top guide is an old part no longer being created, but for now, just looking to get the closet door separated so that I can work on it. See picture. We have tried pulling up and tilting the mirror closet outwards but that hasn't helped.
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Casey from SWISCO responded:
March 4, 2024
Hello, These types of doors are normally removed by lifting the door slightly and tilting the bottom out to disengage the top hanger. I'm not sure why you are not able to remove the doors if you follow this process. I'm going to have one of my senior experts take a look to see if they know of any other removal methods that they can try. Thank you. |
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Dave Sr. from SWISCO responded:
March 5, 2024
I'd recommend trying to raise the bottom guide as much as you can to disengage the door bottom to allow you to lift the door off the track. |
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Dave Sr. from SWISCO responded:
March 18, 2024
That's great to hear! Just let us know if you need anything else. |
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Dave Sr. from SWISCO responded:
April 30, 2024
We offer the video below that shows how rollers with convex wheels like yours should sit in the track, which I'll include below. If part of the track is broken, causing the wheel to not engage properly, your best bet would be to purchase a new track since bending it back would only put a bandaid on the problem if it worked at all. |
