Need new coil spring for my Gorell window

A quick learner from Wheaton, il says:
February 12, 2024
We have Gorell windows. On one lower window, the coil spring on each side seems to have broken. (See photos). It has also slammed down hard a few times causing the right corner to separate. The right bottom corner feels loose. (See photo). I would like to purchase the replacement parts and make the repairs. 1. Could you tell what parts I need to purchase from you? 2. Do you have a video for replacing a Gorell coil spring. 3. Do you have any advice on repairing the separated corner? Thanks!
Thumbnail of the uploaded file named Window Sticker
Thumbnail of the uploaded file named Coil
Thumbnail of the uploaded file named Coil Spring
Thumbnail of the uploaded file named Bracket
Thumbnail of the uploaded file named Frame
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Lauren from SWISCO responded:
February 14, 2024

Hello, thank you for posting,

Please start by reviewing the style and dimensions of the 15-087 housing pivot that is compatible with the Series 180 coil spring along with the 16-024 mounting bracket. 

Detail of 15-087
Detail of 15-087

The coil spring should have a number stamped into the metal that indicates the weighted option needed, but if not, please provide the weight of the window sash to move forward.

Please review the installation diagram below. 

Series 180 coil balance diagram
Series 180 coil balance diagram

Unfortunately we cannot assist with the separation of the framing. I apologize for the inconvenience. Let me know if you have any additional questions. 
Mounting Bracket
Mounting Bracket
16-024
$0.66
Coil Housing Pivot
Coil Housing Pivot
15-087
$5.97
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