Need the replacement balance

A quick learner says:
December 11, 2023

I placed an order and had to return it. I had got the wrong part, I am trying to see if y'all could help me identify this window balance. The ones I had ordered was 9/16, they were too big. 28" was the correct length, just had the wrong diameter.

Thumbnail of the uploaded file named IMG_9205.jpeg
Thumbnail of the uploaded file named image.jpg
Thumbnail of the uploaded file named image.jpg
Profile picture of Casey
Casey from SWISCO responded:
December 12, 2023

Hello,

We can't make out exact dimensions from photos but take a look at the S900-28 spiral balance with a 3/8" diameter housing tube. These balances are offered with yellow tips to support a window sash between 24 to 34 lbs. Review the specifications to see if these could work for your repair. Thank you. 
28" Series 900 Spiral Balance
28" Series 900 Spiral Balance
S900-28
$9.10
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
VIDEO
WATCH >
How to choose the proper spiral balance tip color
How to choose the proper spiral balance tip color
GUIDE
READ >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.