Need to identify matching channel balance replacements

A quick learner from Irvine, California, USA says:

December 3, 2023

Hi,

I need to replace both the channel balances on my sliding window. I have attached photos of existing channel balance.

One channel balance says 2520 and other one says 2540. Is that expected? Don't we need both the channel balances of same number?

The length of metal part (excluding plastic ends) is 25 3/4" and width is 0.5"

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Casey from SWISCO responded:

December 5, 2023

Hello,

We can supply your replacement balances but it will need to be a custom order due to the length, extended travel pulley system and unique combination of end attachments. Before we get started, you are correct that the balances on both sides of the window should have the same stamp code. Someone may have installed a similar balance with a different stamp that they happened to have on hand rather than locating an exact match. To determine the correct strength option, we'll need you to confirm the exact weight of your window sash. From there, we'll be able to send over an order link and price quote. Thank you.

A quick learner from Irvine, California, USA says:

December 5, 2023

Thanks Cassey for getting back to me! I will weigh the windows sash and update you over here.

A quick learner from Irvine, California, USA says:

December 6, 2023

Hi Casey,

The window sash weighs 19.4 lbs. Can you please let me know the matching option and send the order link?

Regards,
Prasad

Casey from SWISCO responded:

December 7, 2023

Thanks for getting back to us. We just sent over an order link and price quote for two 2540 stamped balances to support a sash between 19-25 pounds. Please note that these balances come with a 25-7/8" long metal channel, not including the end fittings, which should match your assembly. Take a look and let us know if you need anything else.

A quick learner from Irvine, California, USA says:

December 7, 2023

Thanks Casey! Just to confirm that the channel balances come attached with end fittings and I don't need to assemble any parts on my side, right?

I also have one of the windows with broken lock. The part of the lock attached to the window sash is broken. The cap of the lock is fine. So I need to replace the entire lock. See the attached photos.

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Casey from SWISCO responded:

December 7, 2023

Yes, the balances will come preassembled with both fittings and the pulley clip attached.

As for your window lock, our 90-252 latch and 90-253 cover may work as a replacement, although I can't make any guarantees. Review the dimensions below and see what you think.

Alternate view of 90-253

Alternate image for 90-252

Alternate view of 90-252

A quick learner from Irvine, California, USA says:

December 11, 2023

Hi Casey,

Looks like the window latch 90-252 and cover part 90-253 with ALMOND color is a perfect match! Can you please send the order link for these 2 parts?

Regards,
Prasad

Casey from SWISCO responded:

December 11, 2023

We did send you an order link for your custom balances on 12/7. The 90-252 latch and 90-253 cover do not require order links since they are stock balances that can be purchased directly on our website. Just let us know if you need anything else.

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