Channel Balance Question

A home owner from Cape Coral, Florida says:
Hello,
My bedroom windows all of sudden came off the rack/rail and I noticed it's broken.

Could you please let me know what part should I purchase.

Thank you for your help
Fred
Thumbnail of the uploaded file named IMG_7051.jpg
Thumbnail of the uploaded file named IMG_7052.jpg
Thumbnail of the uploaded file named IMG_7053.jpg
Thumbnail of the uploaded file named IMG_7054.jpg
Profile picture of Tom
Tom from SWISCO responded:

Thanks for your photos, Fred. Based on what I see here, you have either our S380-29 or S385-29, depending on the depth of the bottom shoe. That's the only difference between them. I recommend measuring your shoe and referring to our dimensions to confirm the best match.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.

A home owner from Cape Coral, Florida says:
Hi,
Thank you for replying to my message. I tried to add 2 units to a cart but when I click add, I get a message no option selected?! What option should I choose?

Thanks
Fred
Profile picture of Tom
Tom from SWISCO responded:

Hi Fred, 

It appears your balances are stamped with a 28-4. Therefore, you'd need to select the 2840 stamp option.

I hope this helps!

How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.