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Dave Sr. from SWISCO responded:
October 16, 2023
Thanks for reaching out to us. I will do my best to assist you. Funnily enough, I had a similar problem on the Andersen operators at my house. What ended up being my problem was that the cover wasn't set down all the way into the sill. In addition to this, the 39-286 handle spline teeth are set back a little too far in the hole. This isn't something you'd notice in most applications, but if the cover is giving you less clearance than this would be an issue. While the 39-267 fits some Andersen operators made in specific years, it is not itself a true Andersen product. More specifically, the 39-286 is generally used on older style operator covers. Since yours is so new, that might be the issue. Either way I would suggest a more updated and genuine Andersen brand part like our 39-267. This handle has the spline teeth much closer to the end of the hole, so they shouldn't have any problem setting into the spline. Otherwise, I would see if you can try to get the cover to set down a little lower. That might fix your problem in and of itself. |
