Emily from SWISCO responded:
June 6, 2023
Hello! We're sorry to hear you're having trouble. Please allow us to look into this a little further and we will reach back out the moment we have more information available. Thank you! |
Paul from SWISCO responded:
June 8, 2023
Unfortunately, our inventory of this style of Pella screen latch is very limited because Pella has discontinued it without offering replacement parts. For the latch not springing back, the removal frequently bends the "tension pin" inside the door out of place, which results in a floppy latch. A screwdriver can be used to gently bend that pin back in place, regaining its tension. Unfortunately, we are no longer able to supply the old Pella trolley i your second and third photos since they discontinued it. If Pella can't get it for you, then your only hope is to contact a local Pella dealer who still may have some of these in stock. I am sorry for the inconvenience. |