Bob from SWISCO responded:
August 5, 2023
Thanks for posting. If I follow, it sounds like you need a new channel balance. The balance is what regulates the window's movement. Unfortunately that stamp only tells us the balance's strength. It does not tell us its identity. You'll need to remove the balance from the window and give us specific photos for us to determine what you need. The videos below explain what we're looking for, as well as how to remove and replace the balance. Let me know if you have further questions. |
Bob from SWISCO responded:
September 11, 2023
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Bob from SWISCO responded:
September 12, 2023
I don't believe that top sash guide is our 18-009, the design is a little too different. We actually don't appear to have an identical match, but of all the parts we carry I would say that the 18-015 is closest. This also happens to be made for PGT windows, so that's promising. Your next step is to review our dimensions to determine how well they match up. If they align then I think it's worth trying. I'm not sure I understand your second question. All of our balances have plastic end parts. Can you clarify what you mean? Alternate view of 18-015
Alternate view of 18-015
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