Part identifier inquiry

Hello,

I haven't come across this problem personally but I'm going to have one of our senior experts take a look and see if they could recommend a solution for you. We'll reach out as soon as more information is available. Thank you!

Unfortunately, your balance and pivot shoe was made before the spiral balance locking pins became a standard 7/16" distance. Unless you can bend the metal locking hooks up to allow the locking pins to slide into the pivot shoe, your best bet may be to use different pivot shoes. If so, we would need you to remove your pivot shoe from the window and write out the exact width and thickness to determine the best replacement option.