Pella Window Parts Help needed

A quick learner from Kenner, LA says:
August 28, 2023
ThermaStar by Pella, Double Hung. I am looking for 2 tilt catches, 36 Balance Shoe (Catches), 11 32 inch Balances, 1 28 inch Balance, 2 32 inch spring tracts and 2 non moving latches. Thank you!
Thumbnail of the uploaded file named 20230820_091838.jpg
Thumbnail of the uploaded file named 20230820_090945.jpg
Thumbnail of the uploaded file named 20230820_090933.jpg
Thumbnail of the uploaded file named 20230820_090925.jpg
Thumbnail of the uploaded file named
Profile picture of Casey
Casey from SWISCO responded:
August 30, 2023

Hello,

We would be happy to look into this for you but we would need to see detailed photos of each part that you need removed from the window, along with written-out dimensions, to compare to our inventory. 

For your balances, we will need to see both ends and confirm the number stamped on the metal channels for each length that you need to determine if we can supply suitable replacements. Thank you! 
Tilt Latch Set
Tilt Latch Set
26-464
$7.98
How to replace a tilt-window channel balance.
How to replace a tilt-window channel balance.
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Styles of Tilt Window Latches
Styles of Tilt Window Latches
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.