Pella balance with T shaped shoe

A contractor from Wallingford says:
April 21, 2020

I have a 3 sided metal channel 18" long 1/2" wide and has 18E stamped on it . It uses the 15-194 balance shoe and the part on the end of the string that connects to the jamb is a hook that lives in a slot. These are Pella brand windows. Can you help me with the correct replacement part number?

Thanks

Chris

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Tom from SWISCO responded:
April 22, 2020

Hey, Chris. It sounds like you need a new Series 795 channel balance with a 15-194 shoe and 15-198 top hook, but I'm not familiar with any Pella windows that used these parts. I recommend looking over each one I mentioned to confirm that everything matches up. Let me know if they do and we can get the ball rolling. If they don't, however, we'll need some photos so that we can find a better solution.
A contractor from Wallingford says:
April 27, 2020
Tom

Thank you for the response and information, I looked at the suggested parts and they appear to be accurate. I did confirm that the sash lock has the word Pella molded into it. Maybe it was made by others and just got the name , Im not sure
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Tom from SWISCO responded:
April 27, 2020

That seems like a reasonable assumption to me. It's uncommon but not totally unheard of.

That should about settle it, then. I'll email you an order link and price quote right now for 2, which is our minimum. If you needed more, let me know here in this thread and I would be happy to change that for you.
1" T-Lock Balance Shoe, Closed Cam
1" T-Lock Balance Shoe, Closed Cam
15-194
$2.05
18" Series 795 Channel Balance
18" Series 795 Channel Balance
S795-18
$12.59
Balance Clip Attachment
Balance Clip Attachment
15-198
$0.70
How to Install a T-Lock Shoe on a Channel Balance
How to Install a T-Lock Shoe on a Channel Balance
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How to install the 26-200 Screw Plug
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Modifying the Series 795 Balance
Modifying the Series 795 Balance
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