Pella double hung tilt window

A home owner from USA says:

November 14, 2023

Hi Swisco -

Need help finding the following replacements?.

1. Channel balance "E38G" - channel = 37 1/8" - need 1

2. Window rotation cams - need 2

Thanks Don.

Thumbnail of the uploaded file named broken pivot bars

Thumbnail of the uploaded file named length of channel

Emily from SWISCO responded:

November 15, 2023

Hi there, Don.

Thank you for reaching out to us. I'm afraid this balance is too damaged. We would need to see photos of one removed from the window and in undamaged condition. A photo of the stamp and shoe is especially important. Let me know if that's something you can get for us!

A home owner from USA says:

January 5, 2024

Here are additional pictures

Thumbnail of the uploaded file named length of metal channel

Thumbnail of the uploaded file named top S clip

Thumbnail of the uploaded file named back view shoe

Emily from SWISCO responded:

January 8, 2024

Thanks so much for the additional photos. I'm sorry to say that we don't sell a replacement for the Pella balance shown here. Your best option may be to contact Pella directly.

We don't believe the pivot bar is made anymore but you could consider the 26-406B as a possible substitute. Though we can't promise it will work, take a look at the specifications and see what you think.

Pella Window Sash Pivot

26-406B

$4.77

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