Pella latch won't retract

A home owner from Illinois says:
July 21, 2023
Put a new latch on my screen door and it will not retract, it does not move
Part number pella 0CFM0001
Thumbnail of the uploaded file named Front of Latch.jpg
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Emily from SWISCO responded:
July 25, 2023

Hello! Thanks for reaching out to us. I'm sorry to hear you're having trouble. I see that you purchased the 83-115 latch. I recommend you watch the video below and remove and re-install it to see if that helps. Let us know!
Pella Latch
Pella Latch
83-115
$25.07
How to replace a Pella sliding screen door latch
How to replace a Pella sliding screen door latch
VIDEO
WATCH >
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