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Bob from SWISCO responded:
June 4, 2023
Hello there. Thanks for the kind words! I think you're absolutely correct with what you're saying. It is in fact, by design: a lot of these big door and window businesses are not particularly interested in helping you find specific replacement parts. On the contrary, they'd be very happy if you got exhausted from the wild goose chase, and instead just gave up and bought a whole new door or window from them. For them that's the whole name of the game! In other words, your frustration with them is entirely justified. Our company's existence is more or less predicated upon being able to fill that gap and provide you with those specific parts that you can replace without having to resort to buying an entirely new window or door. We're glad we could help you so far, and when you send us this picture of the screen door handle we will do our best to assist you again. Many thanks. |
