Please confirm replacement parts.

A home owner from Perrysburg, OH says:
September 29, 2023
Hello. I opened a window earlier this week and the balance assembly on the right side of the window essentially fell apart so I'm trying to figure out/confirm I am ordering appropriate parts. I have a Simonton window. Included are the labels off window and pictures of parts. I have found some very helpful information on your website so figured it wouldn't hurt to confirm with your experts. The coil springs have #4.0 and 35" printed on them. One Pivot bar has a 1 embedded in the metal. The other one has a 5. The white plastic coil support is 4 5/8" long and angles to the window balance frame. Guessing by putting pieces together it's 1.25" wide. The Pivot Lock shoe is roughly 1.25" wide, 1 7/16 tall, and 1/2" thick. I can only find Pat No. 5,704,165 on the plastic.

Thank you.

I think I need the following:
Heavy Duty Pivot Shoe, 1/2" Thick: 15-191

1/2" Coil Triple Support: 15-150T

3.5 lbs Series 160 Coil Balance: S160-3

3" Pivot Bar: 26-378
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Jasmine from SWISCO responded:
October 2, 2023

Hey there,

Thanks for writing in! Your coil balance pivot shoe looks more like our 15-199. Carefully look over the dimensions and compare them to your existing shoe to confirm that this is the right fit. I am confident these are the replacement shoes you'll need.

Alternate view of 15-199
Alternate view of 15-199

This pivot shoe is compatible with either the Series 160 (1/2" width) or the Series 165 (3/8" width) coil balance springs. To determine which series you have, double check the width of your coils. Given that yours are stamped with a #4.0, I believe you may have the S165-4, which is compatible with the 15-205 3/8" Egress Coil Triple Support. This cover looks more like the one you have here in the photos.

The pivot you've chosen is correct, part 26-378.
Pivot Shoe, 17/32" Thick
Pivot Shoe, 17/32" Thick
15-199
$3.70
3" Pivot Bar
3" Pivot Bar
26-378
$2.10
4 lb Series 165 Egress Coil Balance
4 lb Series 165 Egress Coil Balance
S165-4
$4.70
3/8" Egress Coil Triple Support
3/8" Egress Coil Triple Support
15-205
$2.10
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