Polaris window coil balance

A landlord from East Canton, Ohio says:
Polaris window will not stay up
Coil spring is broken
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Lauren from SWISCO responded:

Hello, thank you for posting,

We do not carry this exact pivot shoe, but we recommend reviewing the dimensions of the 15-199 as a potential replacement option. This shoe is 17/32" thick 1-1/4" wide. 

The pivot shoe is compatible with the 1/2" thick Series 160 coil springs or the 3/8" thick Series 165. Once confirmed which series you have, review the coil springs for a number stamp to determine the weighted coil needed.

If there are no stamps on the metal coil, you'll need to obtain the exact weight of your window and divide it by the total number of coils in the window.

Please review and let us know if you have any additional questions.  

Alternate view of 15-199
Alternate view of 15-199

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