Emily from SWISCO responded:
December 13, 2023
Hello there! It sounds like you need a new channel balance. Would it be possible for us to see an undamaged version of the shoe in your first photo? Can you also tell us the stamp printed on the metal channel? Lastly, does your balance install with a screw or a hook? |
Emily from SWISCO responded:
December 18, 2023
Thank you for getting back to me. I suspect you have the 15-230 shoe which means this will need to be a custom balance order. If you can tell me the number of balances you're looking to purchase, I can draft a price quote. Please note that if some windows are a different size then the length and stamps of the balances will be different as well. |
Emily from SWISCO responded:
December 18, 2023
Sounds good. I'll email you a purchase link and price quote for (20) balances that you can use to place an order on our website. Please note that there is a 5-6 business week lead time as well. Let me know if you have any questions! |