ROTO HG04-2000

A handy person from Orlando Florida says:
The black plastic part is broken I need to know what the replacement is. The last picture on the right is fine, the first one on the left is the broken one.
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Casey from SWISCO responded:

Hello,

Unforutnately, the black track slider is not available separately but we do offer the 36-048 hinge set. Take a look and compare the specifications such as the 10" base that attaches to the window sill to yours. Keep in mind that the top and bottom hinges would need to be replaced at the same time. Thank you!

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