Repairing replacement windows

Thanks for writing in. It looks like you need new pivot shoes. These are the plastic block that the channel balances connect to, and from which the window sash can tilt inward from. I am confident we can replace these, but there's loads of different kinds of pivot shoes your window might use, so the best thing to do is to remove an undamaged one if possible and send us a picture, and also tell us the exact width and thickness of the shoe. With that information in hand we should be able to narrow this down for you in short order. The video below shows how to remove and replace pivot shoes. 

We may be able to assist you with the balances, as well, but we will also have to see that removed and in undamaged condition, same as the shoe. I specifically need to see a clear picture of the top end, bottom end, and whatever hook or clip is at the end of the cord. 

Thanks! I agree, with these photos in hand I do think the Series 765 is similar in design. I can't quite make out the bottom hook but as long as it's the same style then you should be okay.

I don't think your old pivot shoe is made at all anymore. One possible modern alternative could be our 15-046, but ultimately you will need to measure it to verify that it's the same size. The most important dimensions here are width and thickness, which in the case of our product are 1-1/4" x 1/2". As long as yours is the same size then it should function perfectly well as an alternative, even if the design might be different.

Alternate image for 15-046

Sure thing, Chris. If there is no cutout made in the window then you can just make one. That video I linked to above explains exactly how this can be done. I find this method to be a lot easier (and more cost effective) than using jamb spreaders.

If your shoe is 1/2" thick and 1-1/4" wide, then I am very confident that our 15-046 is what you want. Height is not relevant for these, just width and thickness. As long as those are the same then you should be good to go!

Your old stamp of 19 7 very likely is the same as our 19-7, yes, assuming you have the Series 765. The best way to verify is to weigh your sash and see if it falls in that range.

You only need to weigh the glass panel that the balances support, which is referred to as the "sash" in the industry. But yes, that is the only way to be 100% sure that our stamp will work for you. This is common and recommended practice when it comes to this kind of repair.

That said I think it's a safe bet that our 19-7 is the same as your 19-7. I don't see any evidence that would indicate its not. But we always recommend double checking these things just to be certain that you're buying the right product. It's ultimately up to you if you want to go to that extra effort.

You're welcome! I'm very glad to hear that everything worked out. Please feel free to reach out if we can be of any further assistance.