Replace balances for Jeld-Wen single hung vinyl window

A handy person from San Diego says:
August 13, 2023
One of the two balances on a single hung Jeld-Wen vinyl window snapped.
*Is it possible to restring it with a weight bearing twine?

The length is 22"
The width is 9/16" (~1/2 inch)
The number is 2140 for 15lbs+
Attached photos of the end caps and metal hook.
Please help me identify your replacement model.

Thank you,
Jesse
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Bob from SWISCO responded:
August 13, 2023

Hey Jesse. It looks like you have either our S380-22 or S385-22. The only difference between these two channel balances is the depth of the bottom nylon shoe, or the 'heel-to-toe' measurement, so compare both with your old hardware to see what matches best. The diagram below can be used as a reference. In either case, choose 2140 as your stamp option. Let me know if you have further questions.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
22" Series 380 Channel Balance
22" Series 380 Channel Balance
S380-22
$9.59
22" Series 385 Channel Balance
22" Series 385 Channel Balance
S385-22
$9.59
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