Replacement Channel Balance

A quick learner from Seattle wa says:
I can't find the correct shoe for this. I think you sell the 19-004 which looks similar to the top of mine. I cannot find this sash guide anywhere.
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Jasmine from SWISCO responded:

Thanks for writing in! Your channel balance will need to be a custom assembly. It has the 19-038 Weathervane Top Fitting and the 15-193 Bottom Fitting. Unfortunately, the compatible top sash guide has been discontinued and is no longer available.

I've forwarded a separate email with the link quoting (2) of the requested balances. There is an order minimum of (2) balances per custom balance. Please let me know if you would like a higher quantity of balances and I will be more than happy to update the quote for you.

Be sure to check your spam/junk folder for the email if you do not find it in your primary inbox.

Feel free to reach out with any questions you may have.

Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
GUIDE
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