Replacement part

A home owner from Redmond, WA says:
Can you please tell me if you have this part or where I can purchase this
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Bob from SWISCO responded:

Hello there. It appears you need a channel balance. We can help, but I need to see clearer pictures of the nylon fittings or attachments at either end of the balance. The combination your balance uses determines its identity. Could you also measure the metal channel length as well? Do not include the end attachments in this measurement. I believe it will be 39" but I want to be safe. From there we should be able to narrow this down for you. 

A home owner from Redmond, WA says:
Thank you. Yes it is 39" in length not counting the plastic ends
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Bob from SWISCO responded:

Perfect, thank you. See either our S380-39 or S385-39. Now the only difference between these two channel balances is the depth of the bottom nylon shoe, or the 'heel-to-toe' measurement. Compare both with your old hardware to see what matches best; see the diagram below for reference. In either case, for a new stamp option go with 3840. Let me know if you have any other questions.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.

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