Replacement roller part

A home owner from Pacific Palisades says:
I have a very large closet door and the plastic roller has broken. Can you please tell me which parts I need to order.

Thank you,
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Casey from SWISCO responded:

Hello,

I would recommend starting by comparing the specifications of the 23-098 roller with a concave wheel to your assembly. If you notice any discrepancies, just let us know and we'd be happy to research this further for you. Thanks for posting! 

Dimensions for 23-098
Dimensions for 23-098

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