Replacing Caldwell

A quick learner from San Leandro, CA says:
January 16, 2024
I need to replace two, non-tilt, channel block window balances stamped 20-4 HP Caldwell, measuring 21" in length, 1/2" (9/16") wide.

Thank you.
Thumbnail of the uploaded file named 20 4 Caldwell stamp
Thumbnail of the uploaded file named winged top fittings
Thumbnail of the uploaded file named bottom wingless view
Thumbnail of the uploaded file named winged top fittings
Thumbnail of the uploaded file named pulley cord and hook
Profile picture of Emily
Emily from SWISCO responded:
January 17, 2024

Greetings! Our S395-21 with the 2040 stamp option looks like a good match. Have a look at the specifications and see if you agree.

Let me know if you have any questions! 
A quick learner from San Leandro, CA says:
January 27, 2024
Y'all are the best. I was really worried that I'd have to pay hundreds of dollars to get this window replaced, or just never open it.

My channel balances came in today and between the advice here and the video guides it only took me a few minutes to replace them. The replacement parts were perfect. Now I've got a working window again!

Thanks so much!
Profile picture of Emily
Emily from SWISCO responded:
January 28, 2024

Awesome! Thank you so much for the kind words. We're happy to help. Let us know if you ever have any other hardware-related questions!
21" Series 395 Channel Balance
21" Series 395 Channel Balance
S395-21
$9.38
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.