S390-23

A quick learner from USA says:
S390-23 My top shoe looks to be the same, the bottom shoes' measurement is 1 1/8" mine 5/8" is this available or will another one work
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Emily from SWISCO responded:

Hello there!

Thank you for reaching out to us. This doesn't appear to be the Series 390. Can you confirm the width of the metal channel? I suspect it's 3/8", not 1/2", which means you would want the S800-23 with the 22C option. Look over the specifications for this balance and see what you think.

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