S400-26 no tip color

A contractor from Louisiana, USA says:
Need to replace balances on non-tilt GA aluminum sash, installed 2001. 4 windows. I have no idea how much sash weighs and their not removable. Any suggestions which color to order? Thanks
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Tom from SWISCO responded:

I'm afraid there isn't a way to guarantee the proper spring calibration in these cases. What I do is disconnect the balances from the sash, place a scale on the sill (like a bathroom scale), and gently lower the sash onto it. It's not ideal but it's the best you can hope for, and in my experience it's usually approximate.

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