Emily from SWISCO responded:
January 26, 2022
Hello! We'd be happy to help but we would need to see a photo of an undamaged spiral balance removed from the window, including the inner spiral tip, as well as the colored tip indicating the strength option. Thank you! |
Emily from SWISCO responded:
January 27, 2022
Thank you! This looks like a match for our Series 400 3/8" diameter spiral balance for non-tilt windows. Look this over to see if you agree. Your tip color is too faded, however. To determine the appropriate color tip option for your balance, you'll have to weigh your sash on a scale and choose a strength option under the product description on the S400-18 store page. |