Sash retainer

A handy person from Holyoke, MA says:
There are no retainers for the latches to grab on one sash. Photo is of the working sash. Need 2 retainers.
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Jasmine from SWISCO responded:

Thanks for writing in! I'm sorry to say that there were no photos included with your inquiry. Can you please try resending them? If you are having trouble uploading them, please email them to help@swisco.com along with the reference number for this discussion.

Please let me know if you have any questions.

A handy person from Holyoke, MA says:
Thumbnail of the uploaded file named IMG_20231108_100806324_HDR~3.jpg
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Jasmine from SWISCO responded:

Thanks for the photo. The part you are searching for appears to be a casement lock keeper. I believe you'll need the 38-079 Casement Sash Lock Keeper to replace your part. Take a look over the dimensions and compare them to your existing lock to confirm that this is the right fit.

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Alternate image for 38-079

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Profile view of 38-079

Anatomy of a casement window
Anatomy of a casement window
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