Searching for 20 3 KW CMC 11

A quick learner says:
October 10, 2023
Hello! I need to replace my 21" channel balancers for a single hung non tilt window.

I look forward to hearing back from you.

Jen
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Emily from SWISCO responded:
October 10, 2023

Hi there, Jen.

We should be able to help with this. I just can't identify your hardware from this photo alone. Can you upload photos of the top and bottom fittings as shown in the video below?
A quick learner from Chino Hills, CA says:
October 10, 2023

Thanks so much! I hope these photos are clear.

Jen 

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Emily from SWISCO responded:
October 11, 2023

This is perfect! Thank you for getting that for us. It appears you have either our Series 380 or Series 385 channel balance. You'll have to measure as shown below to determine which one is best for your repair. Based on your 20 3 stamp, I recommend the 2030 option. 

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
A quick learner from Chino Hills, CA says:
October 12, 2023
That was a tough measurement but the balance shoe is 1".

Thanks for the repair videos. Seems straightforward. Any advice?

I want to replace both since they are the same age, and the other is likely close to breaking.

Jen
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Emily from SWISCO responded:
October 12, 2023

We don't have any specific tips since the replacement process is indeed pretty straightforward. The repair should go smoothly if you follow the steps shown in the video below. 

It's also a great idea to replace balances on both sides of the window. We always recommend that. Pairing a new balance with an old one would only cause the new balance to wear out much faster. 
A quick learner from Chino Hills, CA says:
October 12, 2023
Thanks for the videos. Which channel balances should I purchase?

Jen
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Emily from SWISCO responded:
October 12, 2023

You'd want the S380-21 with the 2030 option since your bottom fitting measures 1" deep. All orders can be placed on our website at your convenience! 
A quick learner from Chino Hills, CA says:
October 12, 2023
Thanks so much for all of your help! I was quoted $370 from someone to repair this. It doesn't appear to be that difficult, just physical.

Thanks again!

Jen

PS: just ordered the parts.

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Emily from SWISCO responded:
October 13, 2023

No problem! I'm happy I could help. Please let me know if you need anything else and good luck with the repair!
A quick learner from Chino Hills, CA says:
October 26, 2023
Thank you for all of your help. I installed my channel balancers in 15 minutes (including removing and reinstalling window).

I was quoted $300 for labor on this and $70 for the parts. That quickly led me to the DYI because how badly could I possibly mess it up? Not at all.

You guys are awesome and videos helpful.

Thanks,

Jen
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Emily from SWISCO responded:
October 26, 2023

Thank you for the update, Jen! I'm so happy to hear the repair went well. You know where to find us should you have any future hardware questions or repairs! 
21" Series 380 Channel Balance
21" Series 380 Channel Balance
S380-21
$9.38
21" Series 385 Channel Balance
21" Series 385 Channel Balance
S385-21
$9.38
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
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How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
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How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
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How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
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Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
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