Spiral Balance Replacement

A quick learner from USA says:
Looking for S400 spiral balances and need the anchor to attach it.
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Jasmine from SWISCO responded:

Thanks for writing in! Based on the information on the paper it looks like you're looking to purchase the S400-23 spiral balance. You'll need to confirm the tip color of the balance. If there is not tip color, I'll need to know the exact weight of the sash these balances support.

In regard to the bracket, I'll need to see it removed from the window to confirm the correct replacement. Unfortunately, I cannot identify it from the photos provided.

Please let me know if you have any questions.

A quick learner from USA says:
I am working on removing the bottom piece out. Will contact you shortly. thanks
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Jasmine from SWISCO responded:

Okay, great! Please send the photos when you are able, I am happy to take a look at them.

Feel free to reach out with any other questions in the meantime.

How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
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How to choose the proper spiral balance tip color
How to choose the proper spiral balance tip color
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How to adjust a spiral balance on a non-tilt window
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