Spiral balances

A quick learner from Massachussets says:
I have a 3/8" D and 23" long with a red tip I put 2 in my cart but they said 31" are they able to be cut?

Thank you
Rich
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Bob from SWISCO responded:

Hi Rich. No, I am afraid you are not able to cut these spiral balances. If you have not yet placed your order, remove the 31" balances from your cart and instead see our S900-23. These sound like the spiral balances you're looking for. Let me know if you have further questions. 

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