Casey from SWISCO responded:
July 20, 2023
Hello, We'd be happy to help but, unfortunately, we are not able to confirm the correct replacement balance and fitting for your window without seeing the original hardware uninstalled. Take a look at the video below that shows the general removal process for this type of balance assembly and we can go from there. Thank you! |
Casey from SWISCO responded:
July 26, 2023
Thanks for getting back to us. It looks like your bottom fitting is broken but as long as the dimensions of the 15-197 shown below match up to yours, you should be good to go with that but it will need to be a custom order. It also looks like your balance is stamped with 30HD, which will support a sash between 23-29 lbs. We just sent over an order link and price quote for you to review. Take a look and let us know if you need anything else. Thank you! Dimensions for 15-197
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