These operators are used on VPI windows installed by Discount Windows and Doors in Kaneohe

A home owner from Kaneohe, HI says:

April 1, 2024

We have been trying to get a few of these operators replaced for years, and thought we had found the correct one, but there are significant differences, so VPI referred me to you. I have included a picture of that new operator also, so you can see there are no holes in the vertical surface. I do not want to remove the old operator until I have a replacement for obvious reasons. Can you help?

Thumbnail of the uploaded file named cover and handle

Thumbnail of the uploaded file named truth offset arm

Thumbnail of the uploaded file named truth wrong operator

Emily from SWISCO responded:

April 2, 2024

Thanks for reaching out to us. The 39-468 operator comes to mind for the part in your first photo. However, it sounds like this one doesn't match your old assembly. I wonder if the 39-220B would be a better match. Have a look and see how the specifications compare with yours.

Detail of 39-220B

Encore Dyad Sill Mount Operator, LH

39-220B

$24.95

Encore Reverse Dyad Sill Mount Operator, LH

39-468

$25.70

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