Tom from SWISCO responded:
October 23, 2017
Thanks for posting! You definitely need a top sash guide, but I can't tell what you need from this picture. The only way to know for sure is to remove yours and compare your style and dimensions to all those we show here.
As for why you're having trouble removing your window to begin with, I'm not sure why. Once the channel balance catches on the take out clip I see in your first picture, the sash should just come out. What problem are you running into specifically? |
Paul from SWISCO responded:
November 13, 2017
Yes, you have the Season All Nuprime Window. The broken top sash guide is our 18-110B.
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