Tom from SWISCO responded:
August 3, 2018
Could you show me a clearer picture of the black guide at the end of your operator arm? It looks like it might be a bit different from what we have for the 39-312. Can you also show me where on the sash that guide installs? |
Tom from SWISCO responded:
August 6, 2018
Ah, I see. Thank you for this picture. It's as I suspected, this is a little different from ours. We may be able to bring in one closer to your design. While we look into that, can you just tell me how many operators you needed? |
Tom from SWISCO responded:
August 8, 2018
Thanks! We cannot add that shoe to our 39-013, but we are adding a new operator to our catalog that already has it. I will let you know as soon as we have stock made up for you and added to our catalog. |
Tom from SWISCO responded:
September 4, 2018
Please see our new 39-443. I believe this operator matches what you were looking to replace. Let me know what you think. |