Upper sash guide

A quick learner from Mesa, Arizona says:
Found the correct channel balances. Just can't find the correct upper sash guide on your site.
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Emily from SWISCO responded:

Hello there!

Thank you for reaching out to us. Sure, we'd be happy to help with this. Can you upload some photos of the undamaged top sash guide you're looking to replace? We'd like to see the front and the side specifically. That will help us narrow down some options. 

A quick learner from Mesa, Arizona says:
Added them in the initial request. Re-sending
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Emily from SWISCO responded:

Thanks so much! Our 18-199 reminds me of your old top sash guide. Take a look at the specifications below and see if they match what you're searching for.

Dimensions for 18-199
Dimensions for 18-199

Dimensions for 18-199
Dimensions for 18-199

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