Vinyl casement operator

A quick learner from 56922 says:
October 17, 2023
Did not take out. Hope you can help from octured. 3 stories up. I tire of operator and top hinge. Yhanks
A quick learner from 55812 says:
October 17, 2023
Hoping you can identify by picture. Did not take out. 3 stories up.
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Casey from SWISCO responded:
October 18, 2023

Hello,

We'd be happy to look into this for you but we have not received any photos of your operator. If you could open the window and show us a clear top-down photo of the operator base, arms that move the sash, and hinge assembly, we can go from there. Thank you. 
A quick learner from 55812 says:
November 2, 2023
Here are pictures requested. Believe I need to change hinge assembly aldso
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Profile picture of Casey
Casey from SWISCO responded:
November 2, 2023

Your operator appears to be a match for our 39-188. We carry the 39-187 for the opposite side, along with the related items section displayed on both product pages. 

With that being said, these operators are rear-mounted, meaning that the screws install from outside of the window frame through the back of the housing. It looks like someone may have drilled screws through the front of your operator base for some reason, so I can't be sure if our replacements will work but take a look and see what you think.  

Alternate measurement of arm
Alternate measurement of arm
2-Bar Hinge Set, 10"
2-Bar Hinge Set, 10"
36-048
$17.47
Sash Dyad Crank, 5"
Sash Dyad Crank, 5"
39-187
$37.10
Sash Dyad Crank, 5"
Sash Dyad Crank, 5"
39-188
$37.10
Crank Handle, 11/32"
Crank Handle, 11/32"
39-114L
$4.42
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