Window Balance for an Alcan Single sash window

A quick learner from Sarasota Fl says:
Please provide part number so that I can buy parts based on the following. Alcan Single sash window. Top is stationary. Does not tilt. Sash is 50W by 32 high by 1" thick. Two different Balancers were installed a 2930 and a 2920. The 2930 was broken. Sash weighs approx
25lbs. What Balances do I need?
Thank You
Thumbnail of the uploaded file named Damaged Balance Shoe
Thumbnail of the uploaded file named Balance Top Guide
Thumbnail of the uploaded file named Winged Top Guide
Thumbnail of the uploaded file named Damaged Balance Shoe
Thumbnail of the uploaded file named Channel Balance Stamps 2920
Profile picture of Jasmine
Jasmine from SWISCO responded:

Thanks for posting! Your channel balance appears to be the Series 395 Channel Balance with a 19-005 winged channel balance top and 15-001 wingless bottom fitting. The measurement for the depth of an undamaged shoe should be 1-1/8".

You'll need to purchase the S395-30 with a 2940 stamp option for a 25lb sash. Although, I would suggest to obtaining an exact sash weight to be sure that the balances won't be too strong for the window.

The damage to the balance shoe is likely due to the uneven spring tension on either side of the window. A 2920 stamp option can only support a sash weighing 12 to 16lbs and a 2930 stamp with only support a sash weighing 16 to 23lbs.

How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.