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Jasmine from SWISCO responded:
August 2, 2023
Thanks for writing in! Your tilt window spiral balances are our S600-37 with a red tip. Although, I would suggest double checking the diameter as well as the length of the metal tube (not including the plastic tip). To determine the correct pivot shoe replacement, I'll need a bit more information. I'll need to know the thickness of your existing shoe. You'll likely need to remove it from the window channel to obtain this measurement. For instructions on removing your pivot shoe, take a look at the video below. Please let me know if you have any questions. |
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Jasmine from SWISCO responded:
August 7, 2023
There are few different pivot shoes we have that come close to the 1/2" thick measurement you are getting. If your believe that to be correct, then our 15-046 should be the replacement you'll need. Although, you may want to be sure to have the pivot shoe removed to confirm with certainty. There are others that come close to the 1/2" thick measurement but are slightly larger. 
Alternate image for 15-046
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Ok.....your jam spreaders did not work so we are doing the cut out method to remove the pivot shoes. In the interim, my next questions are......we have a kitchen window that is a different size....so still a S600 red tip....it is measuring 18 and 15/16 inches long. Does that mean we are ordering a 19 inch window balance?
Also....because we are doing the cut out method, we will need something to cover the hole we are making....plus we have no sash stops in our current window. So we could order some plastic each stops if you know the part number..... the pivot shoe was the 15-046 and it fit....so the sash stop I presume is that same width. Advice on that would be great.
Further, we are going to also need window latches......our windows are tilt windows with latches that are 2 and 5/8 inches long by about 6/16th inches tall and 11/16ths inches wide.......in white....so which latch (part number) are we using for this? You appear to have two different types of tilt window latches.
Susan
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Jasmine from SWISCO responded:
August 14, 2023
Yes, that is correct. It is very likely that your spiral balances measure 19", so you'll need the S600-19 with a red tip. In regard to the sash stop you are referring to and the window tilt latches, I'll need to see photos of them to recommend the right replacements. Although, given the measurements you've confirmed from your tilt latches, it is likely that our 26-243 and its opposite handed version part 26-244, may be the replacements you'll need. Take a look over the dimensions below to confirm that these are the latches you'll need. 
Alternate view of 26-243
Profile view of 26-243
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