Casey from SWISCO responded:
April 28, 2023
Hi Ryan, We'd be happy to look into this for you but your balance is a bit too damaged to identify. If you could show us an undamaged version of your balance from the other side or an identical window in the house, including clear photos of both ends and the metal clip at the end of the pulley cord, we can go from there. If you need new pivot shoes as well, we'll need you to write out the exact width and thickness of the part shown in your photo to compare to our selection of replacement options here. Thank you! |