Emily from SWISCO responded:
November 22, 2023
Hello there! We'd be happy to help with this. You can upload your photos right here on this page or by emailing them to help@swisco.com with reference number D309517. |
Emily from SWISCO responded:
November 27, 2023
Thank you for the photos! I'm afraid I can't identify this balance just yet. There ought to be some kind of shoe that goes with it, perhaps still installed in the window track. Would it be possible for me to see a photo of that? |
Emily from SWISCO responded:
November 28, 2023
Thank you for the additional pictures, Your balance resembles the Series 795 channel balance, but with the 15-194 T-lock shoe instead. The stock balance comes with a 1-1/4" T-lock shoe. The 15-194 will need to be purchased additionally and switched out before installation. Please see the video below for more details. Please review the S795-26 channel balance with a 26C stamp and let me know if you have any additional questions! |
Emily from SWISCO responded:
November 29, 2023
The balances are sold individually. Let me know if you have any additional questions. |