Window balance

A handy person from Phoenix says:
Measures 21" x 5/8"
Thumbnail of the uploaded file named Winged Balance Shoe
Thumbnail of the uploaded file named Winged Bottom Guide
Thumbnail of the uploaded file named Channel Balance Shoe
Thumbnail of the uploaded file named 20C Balance Stamp
Thumbnail of the uploaded file named Winge Balance Top
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Jasmine from SWISCO responded:

Thanks for writing in! I am confident we can supply you with the replacement balances you need but to confirm the exact replacement, I'll need to confirm one more detail.

May I see a photo of the pulley system in the center of the balance?

Please feel free to reach out with any questions in the meantime.

A handy person from Phoenix says:
Here is the pulley
Thumbnail of the uploaded file named 20240402_153105.jpg
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Jasmine from SWISCO responded:

Hi,

Thanks for the photo; although, that is the pulley at the end of the balance. I am looking to see the one in the center of the balance attached to the spring.

A handy person from Phoenix says:
I don't have any more pictures
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Jasmine from SWISCO responded:

Okay, I understand. I believe you may be able to use either the S380-21 with a 1" shoe or the S385-21 with a 1-3/32" shoe. To determine which series is needed for your window, look over the dimensions from the diagram below to confirm the depth of your bottom shoe. Keep in mind, there is a chance that it could measure 7/8". If so, please let me know as these will need to be a custom assembly.

You should be able to use the 2030 stamp option but I would suggest obtaining the exact sash weight to confirm that it falls between 12 to 15lbs.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.

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