Window balance inquiry

A quick learner says:
Hi I need help getting repla event springs for these windows and the springs bottom window holder. Lease let me know if you can help I jave more epics and info as well
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Emily from SWISCO responded:

Hello!

I'm afraid the only part we can supply is the 15-104 friction shoe. We don't sell replacements for the spring, unfortunately. If this is a wood window, you'll need to contact the original manufacturer. If it's vinyl, contacting a local millwork is your best bet. I am very sorry that we won't be able to assist with this repair but please let us know if you have any other hardware questions.

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