Window channel balance

A quick learner from Florida says:
April 21, 2023
Hello, please can you tell me if you have 2 channel balance's and to include 2 plastic inserts as in the picture. The windows weight is 24 lbs. Let me know if you need any further info.

Thanks

Stuart
Thumbnail of the uploaded file named IMG_6234.JPG
Thumbnail of the uploaded file named IMG_6235.JPG
Thumbnail of the uploaded file named IMG_6236.JPG
Thumbnail of the uploaded file named IMG_6237.JPG
Thumbnail of the uploaded file named IMG_6239.JPG
Profile picture of Emily
Emily from SWISCO responded:
April 24, 2023

Hi there, Stuart.

Sure, what you show here looks like a match for our S380-37 or S385-37 channel balance. The best option will depend on the depth of the bottom fitting as shown in the image below. 

I'm unable to make out the stamp on the metal channel but if the sash weight is 24 pounds, you would want the 3640 spring strength option. A pair of balances with this option will support a sash weighing 23 to 30 pounds.

As for the top sash guide, our 18-161 appears to be a good match but take a look and let me know if you have any questions.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
A quick learner from Florida says:
April 24, 2023
Wow Emily, that's brilliant. Thank you for your super quick response and professionalism. Ive ordered the bits and looking forward to receiving them. Great stuff Emily.

Stuart
Profile picture of Emily
Emily from SWISCO responded:
April 24, 2023

You're very welcome, Stuart! I'm always happy to help. And thank you for your order, of course. It really means a lot to us. 

Good luck with the repair and let me know if I can be of further assistance! 
5/8" Sash Guide, Norandex
5/8" Sash Guide, Norandex
18-161
$1.88
37" Series 380 Channel Balance
37" Series 380 Channel Balance
S380-37
$13.34
37" Series 385 Channel Balance
37" Series 385 Channel Balance
S385-37
$13.34
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.