Window doesn't stay up

A home owner from NY says:
February 11, 2024
I think the balancer for the window is broken.
I'm not sure how to get the info to buy resplacement parts for it.
The picture of the sash and coils are show in the photo.
Thumbnail of the uploaded file named 20240208_145746.jpg
Thumbnail of the uploaded file named 20240208_145738.jpg
Thumbnail of the uploaded file named 20240207_154350.jpg
Thumbnail of the uploaded file named 20240207_154334.jpg
Thumbnail of the uploaded file named 20240207_154409.jpg
Profile picture of Bob
Bob from SWISCO responded:
February 11, 2024

Thanks for posting. This looks it might be an older version of a Series 140 balance system. Please compare the dimensions listed below to confirm. You have to choose a spring weight for each replacement system you purchase. This designates the weight range they are designed to support. The '5+4' stamp on your coil housing makes me suspect you need the S140-9 9 pound system; but to be safe, weigh the window sash these coil balances support. Give me that exact weight and I can work out what you need.

Alternate image for S140-9
Alternate image for S140-9
9 lb Series 140 Quick-Tilt, Single
9 lb Series 140 Quick-Tilt, Single
S140-09
$9.12
How to Replace a Triple Coil Balance System
How to Replace a Triple Coil Balance System
VIDEO
WATCH >
Removing a Triple Coil Window Balance
Removing a Triple Coil Window Balance
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.